retake task 1 format for me

 Part 1 - Fault  finding investigation report 

    Just say who I am what I am going to be doing in the document 

1. User A - (Their role who its for )

Symptoms 

Here I bullet point the issues 

Root cause analysis

Here I write the issues and what could have possibly caused them. I can see the example in the other blog.

Security and performance risks 

What are the risks associated with the current systems in place.

Recommendations:

Here what I am going to do is recommend solutions for the issues they are currently facing at the company all of them i can see an example of this in more detail 

DO THIS FOR ALL USERS THE SAME USER A B AND C

Then after doing that do this 

General Network and security issues

Bellow that do a table 

4. General Network and Security Issues 

Like this 

Issue	Impact	Recommendation
Domestic router used for 220 users	Performance bottleneck, unmonitored traffic	Replace with enterprise-grade managed router/firewall
No Wi-Fi password	Open access to external threats	Implement WPA3-secured guest network with VLAN segregation
Outdated servers (2008, 2019 mix)	Compatibility & patch risks	Standardise all servers to Windows Server 2022
No formal staff training	Human vulnerabilities	Introduce induction & ongoing cyber training
DHCP scope too narrow	IP conflicts	Expand range or implement subnetting

Summary of findings

Here i write about my findings and what are the issues that have caused this situation to happen at their company bullet point.

Overall Recomendation

Test ID	User	Date	Device/Spec	Test Description	Expected Outcome	Actual Outcome	Actions Taken / Changes Made	User Acceptance
T1	User A (Financial Analyst)		Desktop PC – Win 7, Office 2010	Ping test to file server (192.168.1.2)	Successful, <20ms response	Timeout/intermittent	Reconfigure DHCP scope; replace router; retest	Accepted
T2	User A		Upgraded to Win 11	Access financial DB after upgrade	Stable connection	Stable after upgrade	Verified DNS resolution fixed	Accepted
T3	User B (Compliance Manager)		Laptop (Win 10)	Connect to VPN using individual account	Connection established securely	Failed – “Max concurrent connections”	Disabled shared Admin account; increased license limit	Accepted
T4	User B		Laptop	Verify encryption enabled (AES-256)	“Yes” encryption required	Working correctly	Applied encryption policy	Accepted
T5	User C (IT Security Officer)		Admin workstation	Review user permissions in AD	Only approved admins visible	Unauthorised admin detected	Deleted rogue accounts; implemented RBAC	Accepted
T6	All users		N/A	Test Wi-Fi guest network	Access restricted to Internet only	Accessing company network	VLAN separation configured	Accepted
T7	IT Admin		Server	Simulate login attempts (audit test)	Log all events visible	No audit trail before	Implemented SIEM log retention	Accepted
T8	HR PC		Win 10	Access printer after network redesign	Print jobs succeed	Successful	Confirmed after router replacement	Accepted